Sign up for the loyalty program to receive privileges now!
Loyalty program benefits
-
Advantages of loyalty program participants
The basis for granting the status is the number of nights actually spent and paid for. Nights are charged 5 days after departure.
Statuses are assigned based on the number of accumulated nights:
- Green - upon registration;
- Bronze (11-20 nights) - 5% discount on accommodation;
- Silver (21-40 nights) - 10% discount on accommodation;
- Gold (41-70 nights) - 15% discount on accommodation;
- Platinum (71+ nights) - 20% discount on accommodation;
Discounts cannot be combined with other offers, but nights at promotional rates are counted.
-
Green
During registration.
Free early check-in and late check-out (subject to availability).
-
Bronze
from 11 to 20 nights - 5% discount on accommodation
Free early check-in and late check-out (subject to availability).
Family Club (discount applies to family rooms when staying together).
-
Silver
from 21 to 40 nights - 10% discount on accommodation
Free early check-in and late check-out (subject to availability);
Family Club (discount applies to family rooms when staying together);
Free conference room for up to 1 hour;
-
Gold
from 41 to 70 nights - 15% discount on accommodation.
Free early check-in and late check-out (subject to availability);
Family Club (discount applies to family rooms when staying together);
Room/floor selection option;
Free conference room for up to 1 hour;
A compliment upon check-in.
-
Platinum
from 71 nights - 20% discount on accommodation
Free early check-in and late check-out (subject to availability);
Family Club (discount applies to family rooms when staying together);
Room/floor selection option;
Free conference room for up to 1 hour;
A compliment upon check-in.
How to become a member of the loyalty program
To join the Loyalty Program, the Guest must read these Rules and register using one of the following methods:
-
registration on the official website of the hotel https://greencityhotel.by /
-
sending an application for participation by e-mail hotel@eurostepgroup.by or by phone +375-44-502-24-72 ( Viber, WhatsApp, Telegram);
-
filling out the participant's questionnaire at the reception desk.
A prerequisite for participation in the Program is to provide up-to-date contact information (e-mail address and phone number). The use of one phone number or one e-mail address by several Program participants is not allowed.
-
Join now
How to register in the program:
-
Participation is free of charge;
-
Registration is possible through the hotel's website or at the reception.;
-
The participant must give consent to the processing of personal data.
-
-
How to accumulate:
Book your stay on the official website greencityhotel.by through your personal account and receive privileges according to your level in the loyalty program.
Points and rewards
Frequently Asked Questions
When are points awarded for a paid booking?
Points are credited 5 days after check-out, you can see the accrual in the guest's personal account.
Do I receive notifications about creating a card or changing my loyalty level? ;In what cases are notifications not received?
The guest receives notifications to the email address specified during registration. Notifications are not received if:
-
the basic-level loyalty card is issued by the placement facility, setting it up in your personal account
-
The loyalty card has been cancelled or deleted by the decision of the placement facility
Why can't I see the booking information in my personal account?
If the guest does not see the booking information, there are two possible reasons.:
-
The booking was made without logging into your personal account
-
The guest received a loyalty card after making a reservation
If the booking falls under one of these two points, it will not be included in the loyalty program.
Can past bookings that were made prior to check-in be displayed and accounted for in the guest's personal account?
No, bookings made before the guest receives the loyalty card will not be counted.