Sign up for the loyalty program to receive privileges now!
Loyalty program benefits
-
Advantages of loyalty program participants
The basis for granting the status is the number of nights actually spent and paid for. Nights are charged 5 days after departure.
Statuses are assigned based on the number of accumulated nights:
- Green - upon registration;
- Bronze (11-20 nights) - 5% discount on accommodation;
- Silver (21-40 nights) - 10% discount on accommodation;
- Gold (41-70 nights) - 15% discount on accommodation;
- Platinum (71+ nights) - 20% discount on accommodation;
Discounts cannot be combined with other offers, but nights at promotional rates are counted.
-
Green
During registration.
Free early check-in and late check-out (subject to availability).
-
Bronze
from 11 to 20 nights - 5% discount on accommodation
Free early check-in and late check-out (subject to availability).
Family Club (discount applies to family rooms when staying together).
-
Silver
from 21 to 40 nights - 10% discount on accommodation
Free early check-in and late check-out (subject to availability);
Family Club (discount applies to family rooms when staying together);
Free conference room for up to 1 hour;
-
Gold
from 41 to 70 nights - 15% discount on accommodation.
Free early check-in and late check-out (subject to availability);
Family Club (discount applies to family rooms when staying together);
Room/floor selection option;
Free conference room for up to 1 hour;
A compliment upon check-in.
-
Platinum
from 71 nights - 20% discount on accommodation
Free early check-in and late check-out (subject to availability);
Family Club (discount applies to family rooms when staying together);
Room/floor selection option;
Free conference room for up to 1 hour;
A compliment upon check-in.
How to become a member of the loyalty program
To join the Loyalty Program, the Guest must read these Rules and register using one of the following methods:
-
registration on the official website of the hotel https://greencityhotel.by /
-
sending an application for participation by e-mail hotel@eurostepgroup.by or by phone +375-44-502-24-72 ( Viber, WhatsApp, Telegram);
-
filling out the participant's questionnaire at the reception desk.
A prerequisite for participation in the Program is to provide up-to-date contact information (e-mail address and phone number). The use of one phone number or one e-mail address by several Program participants is not allowed.
-
<p> <b>How to register in the program:</b> </p> <p> </p> <ul> <li> <p> Participation is free of charge; </p> </li> <li> <p> Registration is possible through the hotel's website or at the reception.; </p> </li> <li> <p> The participant must give consent to the processing of personal data. </p> </li> </ul> <p> </p>Join now
-
<p> <b>How to accumulate:</b> </p> <p> Book your stay on the official website <a target="_blank" href="/booking/">greencityhotel.by through your personal account and receive privileges according to your level in the loyalty program. </p>
Points and rewards
Frequently Asked Questions
When are points awarded for a paid booking?
Points are credited 5 days after check-out, you can see the accrual in the guest's personal account.
Do I receive notifications about creating a card or changing my loyalty level? ;In what cases are notifications not received?
The guest receives notifications to the email address specified during registration. Notifications are not received if:
-
the basic-level loyalty card is issued by the placement facility, setting it up in your personal account
-
The loyalty card has been cancelled or deleted by the decision of the placement facility
Why can't I see the booking information in my personal account?
If the guest does not see the booking information, there are two possible reasons.:
-
The booking was made without logging into your personal account
-
The guest received a loyalty card after making a reservation
If the booking falls under one of these two points, it will not be included in the loyalty program.
Can past bookings that were made prior to check-in be displayed and accounted for in the guest's personal account?
No, bookings made before the guest receives the loyalty card will not be counted.